AGB

General Terms and Conditions

1. Scope, range of services and contracting parties

The following General Terms and Conditions regulate the conclusion, content and handling of contracts between the Katholischen Konfessionsteil des Kantons St.Gallen, represented by the Stiftsbibliothek St.Gallen (hereinafter referred to as the Stiftsbibliothek), and its customers (hereinafter referred to as the Customer) in connection with the sale of services (in particular tickets, publications and guided tours) offered by the Stiftsbibliothek via www.stiftsbezirk.ch.
The Stiftsbibliothek provides its services within the scope of its operational resources and takes economically reasonable, technically possible and reasonable measures to secure your data and services.
If certain conditions apply exclusively to certain types of services, this will be indicated separately below.

2. Exclusion clause

If the any of the Customer's terms and conditions deviate from or conflict with these Terms and Conditions, they only become part of the contract if the Stiftsbibliothek has confirmed them in writing.

3. Registration and ordering

The Customer undertakes to provide truthful information when placing an order.
By placing an order, persons under the age of 18 or persons who are not fully capable of acting confirm that they have the consent of their legal representative to conclude the relevant transaction.

4. Conclusion of contract

When purchasing tickets and guided tours, the contractual relationship exists exclusively between the Stiftsbibliothek and the Customer.
The Customer commissions the Stiftsbibliothek to manage the contracts. Products are only sold to end Customers. In the case of sales in its own name and on its own account to other customers, the Stiftsbibliothek reserves the right to withdraw from the contract for a period of 30 days after conclusion of the contract.
In the case of online bookings or online purchases, the Customer submits an offer to conclude a contract by clicking on the "Send order" field (or comparable field) and accepting these General Terms and Conditions of Business when they complete their order. The offer is accepted with an email notification sent to the Customer. The booking or order is then binding and cancellation is only possible in accordance with the conditions set out in (7).

5. Prices and payment

5.1 Tickets

When purchasing online tickets, the Customer makes payment by credit card or with a payment option offered on the website once the contract has been concluded.

5.2 Guided tours

When purchasing guided tours online, the Customer makes payment by credit card or with a payment option offered on the website once the contract has been concluded. Admission tickets are not included in the guided tour package.
In the case of telephone bookings (only possible for guided tours) via the Stiftsbibliothek's tour coordinators, the Customer submits an offer to conclude a contract by providing their personal details as well as their credit card number for the booking. The Stiftsbibliothek accepts the offer by confirming the booking and sending the booking confirmation by email. The booking is then binding and cancellation is only possible in accordance with the conditions set out in (7). The Stiftsbibliothek does not accept any responsibility for the correctness of data that the Customer supplies by telephone.
Group guided tours are carried out by a Stiftsbibliothek guide after booking confirmation and payment of the invoice. The tour coordinators are responsible for selecting the guide. The stated registration deadlines and terms for guided tours apply.

6. Shipping and delivery

6.1 Tickets

The tickets will be sent as an attachment to the booking confirmation email in the form of PDF print@home tickets. The ticket entitles the holder to enter the Stiftsbezirk's exhibitions on the day of the date printed on it.
Each individual ticket can be printed out as often as required, but is uniquely identified with a barcode. Only one entry is possible per barcode.
The ticket will be checked at the ticket inspection or at the museum ticket desk using a scanner. Without a valid ticket, admission cannot be granted and a new ticket must be purchased from the museum ticket desk.
No refund will be given for purchased tickets. Lost or stolen print@home tickets cannot be replaced.
When using discounted tickets, the valid form of identification necessary for the discount must be presented without being asked. Discounted tickets are invalid without valid identification documents and will be confiscated.

6.2 Guided tours

Confirmation of the guided tour is sent by email in PDF format as an attachment to the automatic confirmation. This must be brought to the booked tour.

7. Cancellations

7.1 Tickets

It is not possible to cancel tickets.

7.2 Guided tours

Group tours may be cancelled by notifying the Stiftsbibliothek of the cancellation in writing (by email or letter). No fee will be charged if our tour coordinators, Turn on Javascript!, receive the cancellation up to four working days before the booked tour. In this case, the invoice amount attributable to the cancelled service will be refunded. In the event of cancellation less than four days before the booked tour, a flat fee of CHF 50.00 will be charged. In the event of cancellation less than 48 hours before the booked tour, 50% of the tour fees will be charged. In the event of cancellation less than 24 hours before the booked tour or if you do not attend the booked tour, 100% of the tour fees will be charged.
The date on which the Stiftsbibliothek's tour coordinators receive cancellation is decisive for compliance with the deadline; the Customer must provide proof of this.
No liability is accepted for cancellation of tours due to force majeure or suchlike. If the Stiftsbibliothek postpones a tour by up to 45 minutes, this does not entitle the Customer a reduction of the fee.

8. Liability

Any liability for the Customer's damages, consequential damages and lost profits of any kind when using the services specified herein (this includes, in particular, visiting the exhibition venues, booking and participation in guided tours) as well as liability for third-party claims for damages are excluded.
This limitation of liability does not apply:
a) for damages resulting from injury to life, body or health caused by a negligent breach of duty on the part of the Stiftsbibliothek or any wilful or negligent breach of duty by a vicarious agent.
b) for other damages resulting from a grossly negligent breach of duty on the part of the Stiftsbibliothek or a wilful or grossly negligent breach of duty by a vicarious agent.
The Customer is liable to the Stiftsbibliothek for damages that are in any way attributable to the non-performance or mis-performance of their contractual obligations.

9. Data protection

The Customer's personal data is processed in compliance with the legal data protection regulations applicable to the Contract. The data is collected, processed and used in automated procedures to the extent necessary for the contractual relationship. The Customer shall permit the transmission of this data to third parties commissioned with the execution of the contract, insofar as this is necessary to enable the concluded contracts to be performed.

10. Final provisions

Collateral agreements and amendments to the contract must be made in writing in order to be effective. This formal requirement cannot be overridden by verbal agreements.
Should a provision of this Contact be or become invalid in whole or in part or lose its validity at a later date, this shall not affect the validity of the remaining provisions. In place of the ineffective provision, another appropriately adapted regulation shall apply that comes economically closest to what the contracting parties wanted or would have wanted if they had recognised the ineffectiveness of the regulation.
The Stiftsbibliothek reserves the right to change and adapt the General Terms and Conditions as necessary, whereby the change shall only apply to future contracts.
Swiss law shall exclusively apply. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply. The place of jurisdiction shall be St.Gallen.

St. Gallen, updated February 2019